Colleen has said most things softly. Yet, when she has talked, eveyone has heard her. It is not the volume that is important for her, it is tone. When Colleen has said something, her tone has conveyed the message that it was very important. She has said that many officials do not know how to talk properly. They say things with too much urgency, and volume, and when they say things they do not stress the importance of it enough. When people have disagree with her and said that volume is more important, she has flatly said ‘Saying things louder only increases the noise.’ She has strong opinions.