Mr. Ndola is working hard today. Yesterday he packed up early to go into town and queue up at the hardware store. They had a new shipment of hoes in, and he badly wanted to get one. His last hoe was very poor. He felt he was ripped off, and sent it back to the company, saying that he did not get a chance to try it out before he bought it and he was very unhappy with it. The company just said he had used it already and they would not give him his money back. Now his new hoe is working very well, and he is putting twice the energy into his work.