Elaine wanted to meet up with the executive assistant to the CEO of her client company. She was hoping to meet under relaxed and friendly circumstances in order to create a warm relationship. Unfortunately, he called her with a problem and he was already a little upset. He told her he wanted to meet in his office downtown just after lunch. He also said he thought they had met a few months earlier under good circumstances, but she may not remember. Elaine prepared herself for what might be a difficult afternoon, meeting up with this executive assistant.