Colleen said things softly. Yet, when she talked, eveyone heard her. It was not the volume that was important for her, it was tone. When Colleen said something, her tone conveyed the message that it was very important. She said that many officials did not know how to talk properly. They said things with too much urgency, and volume, and when they said things they did not stress the importance of it enough. When people disagreed with her and said that volume was more important, she flatly said, ‘Saying things louder only increases the noise.’ She had strong opinions.