Colleen has said many things. She has always said them in a quiet voice. Yet, when she has talked, eveyone has heard her. It is not the volume that is important for her, it is tone. Whenever Colleen has said something, her tone has conveyed the message that it was very important. She has said that many officials do not know how to talk properly. They say things with too much urgency, and volume. They often try to make everything seem important with their volume though. Many people disagreed with her and said that volume is more important. She has flatly said ‘Saying things louder only increases the noise.’ She has strong opinions.