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Genevieve set up her shop years ago. She employed several helpers over the years. They liked to work for her, but after a while the relationship went bad. Finally reality set in and she realized that she was not managing them well. She set up a system for them to follow to do the work she needed done. She found this solution when she talked to a computer engineering friend. The way he spoke set off a bell in her head. She set out to make a system for her business. It worked. She set down the new system in print and introduced it to a new staff member. Then she set out to deliberately follow the system strictly. They thought this was how she always did things, so they did the same. Now her business is a big success.