Colleen says things softly. Yet, when she talks, everyone hears her. It is not the volume that is important for her, it is tone. When Colleen says something, her tone conveys the message that it is very important. She says that many officials do not know how to talk properly. They say things with too much urgency, and volume, and when they say things they do not stress the importance of it enough. When people disagree with her and say that volume is more important, she flatly says ‘Saying things louder only increases the noise.’ She has strong opinions.